Tablet victory?

After a few phone calls today, I can report that, hopefully, I finally have a little bit of resolution in the nagging case of the non-functional Sylvania wi-fi tablet. If you recall, I got it on special on Black Friday, and within a month it was falling apart from the inside. Since shortly before Christmas I was trying to reach the New Jersey-based outfit to whom Sylvania has farmed out all support for their tablets and netbooks, to no avail.

Where I was apparently going wrong was in not contacting Sylvania itself more forcefully. I sent an e-mail a while back which got no response. Today, with three days left on the 90-day warranty, I contacted Sylvania by phone and reiterated my issues with both the device and with their partner company’s (complete and utter lack of) service.

Lo and behold, I got a call just a few hours later offering to replace the tablet free of charge. They’ll send me a UPS pre-paid shipping label (by US Mail, ironically), I send the broken one to them, the send a (hopefully) non-broken one back to me. At the very least, I hope it’s that simple. I’m not going to claim victory until the deal’s done and I’m holding a working tablet in my hands (and, perhaps, blawging with it), but this is more action than I’ve seen on this issue in three months.

Turns out all you’ve gotta do is call and ask to talk to Legal Affairs. Oh, you might not get to talk to Legal Affairs, but it sure as hell gets their attention. Go figure.