Big E vs. Sylvania
A couple of months back, you probably remember me waxing rhapsodic about the Sylvania wi-fi net tablet… and then being extremely frustrated that it failed to even last four weeks without falling apart from the inside.
I tried to contact the company handling customer support on this device, Digital Gadgets, to no avail – they sent me a link to an online trouble ticket system that didn’t work. And that was a few days before Christmas. I haven’t heard a peep from them since, despite trying to bring the issue with their trouble ticket site and the issue with my tablet to them several times.
With no further response from Digital Gadgets (why do I have a feeling that I’d be dealing with Peggy?), I’ve now taken the matter up directly with the company whose name is on the box and on the product itself – Sylvania. … Read more
