{"id":2420,"date":"2011-02-23T22:32:34","date_gmt":"2011-02-24T04:32:34","guid":{"rendered":"http:\/\/www.thelogbook.com\/earl\/?p=2420"},"modified":"2011-02-23T22:32:34","modified_gmt":"2011-02-24T04:32:34","slug":"tablet-victory","status":"publish","type":"post","link":"https:\/\/www.thelogbook.com\/earl\/2011\/02\/23\/tablet-victory\/","title":{"rendered":"Tablet victory?"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.thelogbook.com\/stills\/trek-ds9\/609-statistical-probabilities--sisko-padds.jpg\" alt=\"PADDing out this post\" class=alignright \/>After a few phone calls today, I can report that, hopefully, I finally have a little bit of resolution in the nagging case of the non-functional <a href=\"https:\/\/www.thelogbook.com\/earl\/2010\/11\/28\/the-non-chewable-tablet\/\">Sylvania wi-fi tablet<\/a>.  If you recall, I got it on special on Black Friday, and <a href=\"https:\/\/www.thelogbook.com\/earl\/2010\/12\/29\/broken-tablet\/\">within a month it was falling apart from the inside<\/a>.  Since shortly before Christmas I was trying to reach the New Jersey-based outfit to whom Sylvania has farmed out all support for their tablets and netbooks, to no avail. <!--more--><\/p>\n<p>Where I was apparently going wrong was in not contacting Sylvania itself more forcefully.  <a href=\"https:\/\/www.thelogbook.com\/earl\/2011\/02\/08\/big-e-vs-sylvania\/\">I sent an e-mail a while back which got no response.<\/a>  Today, with three days left on the 90-day warranty, I contacted Sylvania by phone and reiterated my issues with both the device and with their partner company&#8217;s (complete and utter lack of) service.<\/p>\n<p>Lo and behold, I got a call just a few hours later offering to replace the tablet free of charge.  They&#8217;ll send me a UPS pre-paid shipping label (by US Mail, ironically), I send the broken one to them, the send a (hopefully) non-broken one back to me.  At the very least, I hope it&#8217;s that simple.  I&#8217;m not going to claim victory until the deal&#8217;s done and I&#8217;m holding a working tablet in my hands (and, perhaps, blawging with it), but this is more action than I&#8217;ve seen on this issue in three months.<\/p>\n<p>Turns out all you&#8217;ve gotta do is call and ask to talk to Legal Affairs.  Oh, you might not <em>get<\/em> to talk to Legal Affairs, but it sure as hell gets their attention.  Go figure.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After a few phone calls today, I can report that, hopefully, I finally have a little bit of resolution in the nagging case of the non-functional Sylvania wi-fi tablet. If you recall, I got it on special on Black Friday, and within a month it was falling apart from the inside. Since shortly before Christmas I was trying to reach the New Jersey-based outfit to whom Sylvania has farmed out all support for their tablets and netbooks, to no avail.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[80],"class_list":["post-2420","post","type-post","status-publish","format-standard","hentry","category-gadgetology","tag-tablet"],"_links":{"self":[{"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/posts\/2420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/comments?post=2420"}],"version-history":[{"count":0,"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/posts\/2420\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/media?parent=2420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/categories?post=2420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thelogbook.com\/earl\/wp-json\/wp\/v2\/tags?post=2420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}